Privacy Policy
Last updated: July 6, 2026
1. Introduction
Welcome to OnMerch ("we", "our", or "us").
OnMerch is owned and operated jointly by Etic Communication and Sanfeh.
We are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using OnMerch, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
When you create an account, request a quotation, place an order, or contact us, we may collect:
- Full name
- Company name
- Email address
- Phone number
- Billing and shipping address
- Country
- VAT or tax identification number (where applicable)
Order Information
We collect information related to your orders, including:
- Ordered products
- Customization details
- Uploaded artwork and files
- Payment status
- Shipping information
Technical Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of access
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Process quotations and orders
- Deliver products and services
- Communicate with you regarding your requests
- Manage your customer account
- Improve our website and services
- Prevent fraud and unauthorized activities
- Comply with legal obligations
- Send marketing communications (only where permitted or with your consent)
4. Legal Basis for Processing
Where applicable under the GDPR, we process your personal data based on:
- Performance of a contract
- Your consent
- Compliance with legal obligations
- Our legitimate business interests
5. Sharing Your Information
We do not sell your personal information.
We may share your data with trusted third parties, including:
- Payment service providers
- Shipping and logistics companies
- Hosting providers
- IT service providers
- Printing and production partners
- Government authorities when legally required
All service providers are required to process your information securely and only for the purposes specified by us.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill your orders
- Meet legal and accounting obligations
- Resolve disputes
- Enforce our agreements
When no longer required, your personal data will be securely deleted or anonymized.
7. Cookies
Our website uses cookies and similar technologies to:
- Ensure proper website functionality
- Remember your preferences
- Analyze website traffic
- Improve user experience
You can manage your cookie preferences through your browser settings.
8. Data Security
We implement appropriate technical and organizational measures to protect your information against:
- Unauthorized access
- Disclosure
- Alteration
- Loss
- Misuse
While we strive to protect your data, no method of transmission over the Internet is completely secure.
9. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw your consent
- Request data portability
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us using the information below.
10. International Data Transfers
Your information may be processed in countries outside your country of residence.
Where required by law, we ensure appropriate safeguards are in place for international data transfers.
11. Third-Party Services
Our website may contain links to third-party websites or use third-party services.
We are not responsible for the privacy practices of those third parties. We encourage you to review their respective privacy policies.
12. Children's Privacy
Our services are intended for businesses and adults.
We do not knowingly collect personal information from children under the age of 16.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
14. Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:
OnMerch
Owned by Etic Communication and Sanfeh
Email: privacy@onmerch.com
Thank you for trusting OnMerch.
